Terms & Conditions
Terms & Conditions
ORDERING
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the 'Add to Basket' button shown on each product page. When you place an order to purchase a product by clicking the button 'Order Now', we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed.
Please note we do not ship Saturdays and Sundays, our offices are not open at the weekends.
Goods are sent Ex Works, meaning the responsibility of the goods pass to you once they leave our warehouse.
Mistakes happen, we work hard to ensure your orders are accurate and precise, but it is very important that if you notice a mistake with your order that you notify us within 3 working days of receipt. We cannot take responsibility for what happens to your order once you have received it, and we expect you to take responsibility and check your orders on receipt of delivery.
Please note that any goods which are faulty must be returned to us for assess before a refund can be given, we cannot under any circumstances refund orders without having first inspected the problem.
The return address for all orders is: Chester Wool Company, Unit 3, Prospect Park, Parkway, Deeside Industrial Estate, CH5 2NS.
We are not responsible for what happens to your shipments if you do not provide us with your correct address. We also cannot be responsible if you change your address and do not inform us. We do NOT ever use the address listed on Paypal, therefore clear communication of your address is very important.
Please note that Bluefaced is not linked to Chester Wool, this means that we do not take the data from one to the other, they are classed as separate businesses. If you order through Bluefaced, you will still need to provide address or contacts for Chester Wool orders.
WHAT HAPPENS IF MY ORDER DOESN'T ARRIVE?
If your order does arrive when you are expecting it please first check the tracking details which will have been emailed to the email address you will have used to place the order.
If you find the answers inconclusive then please do contact us by email to yarn@chesterwool.com and we will get back to you as quickly as possible.
Cancellation
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless they have been damaged and not in the condition delivered. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
After-sales services and guarantees
We will accept the return of any goods if returned in their original condition within 14 days of purchase. Any complaints regarding the goods or services supplied should be made to yarn@chesterwool.com. You can also call us on +44 (0)7546 948 378 our normal office hours are 8:30am - 4.00pm Monday - Friday.